Refund policy

EXCHANGES & RETURNS POLICY

At EMCHIC, we take pride in our craftsmanship and the quality of our products. Please read our policy carefully to ensure your request meets the necessary criteria for an exchange.

1. RETURN & REFUND POLICY

Please be advised that EMCHIC does not offer returns or refunds at this time. All sales are final. We only offer exchanges for eligible items under the specific conditions outlined below.

Final Sale Items: All Jewelry and Accessories (including Bags and Shoes) are considered Final Sale and are not eligible for return or exchange under any circumstances.

2. EXCHANGE ELIGIBILITY

We accept exchanges on full-price apparel within 7 days of the order delivery date. To maintain our high standards, exchanges are strictly limited to the following cases:

Incorrect Sizing: The item does not fit as expected.
Manufacturing Faults: The item arrived with a defect in craftsmanship or material.

Quality Assurance: Our team performs a rigorous quality check and packs each order with care to prevent any manufacturing errors or transportation defects.

Exchange Requirements:

To be eligible for an exchange, the merchandise must:

Be in its original condition (unworn, unwashed, and unaltered).
Have all original tags attached.
Include the original invoice and packaging.
Be shipped back in the same condition it was received.

Note: EMCHIC reserves the right to refuse an exchange if the merchandise does not meet these criteria.

3. HOW TO INITIATE AN EXCHANGE

Before shipping any items back to us, you must contact our customer service team to verify eligibility.

Contact Us: Email emchic.support@emwear.vn within 7 days of delivery.
Provide Proof: For faulty items, please include clear photographs of the defect so our team can assist you promptly.
Approval: Once your request is reviewed, we will provide you with instructions on how to proceed.

4. SHIPPING & LIABILITY

Costs: Customers are responsible for all return shipping costs, including any applicable duties or taxes incurred during the return process.
Traceability: We strongly recommend using a traceable shipping method. Please provide our team with the tracking number once the package is dispatched.
Liability: EMCHIC is not responsible for any items lost, stolen, or damaged during the return transit.
Unauthorized Returns: Items sent back to us without prior notice or approval will not be accepted, and an exchange will not be granted.