INTERNATIONAL TAXES & DUTIES

We currently offer international shipping via FedEx. Shipping charges for your order will be calculated and displayed at checkout.

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

 

PRE ORDER 

Pre-order items typically take an estimated 12-15 days to produce. Please note that this is the production time only and does not include shipping time. If your pre order has not shipped by the end of the estimated production timeframe, you may cancel your pre-order. Please refer to our Cancellation Policy for more details. You will receive a confirmation once your order has been shipped. 

If you purchase pre-order items and in-stock items together, your entire order will be held until all items are available to ship. To receive in-stock items sooner, please place separate orders.

ORDER PROCESSING: 

Please allow 24-48 hours to process your order. Expect an email within 1-2days to let you know your order is on the way! Please email sales@huelleyrose.com if your tracking number is not sent in the estimated time frame.

 

TRACKING YOUR ORDER

You can track your order via our shipping confirmation email. If you do not receive your tracking details, please contact our team directly at emchic.support@emwear.vn

GIFT WRAPPING & MESSAGE

Wrapping includes a signature Emchic gift box, thank you card, sticker wrapped in a ribbon and a personal note can also be added on a handwritten. Please let us know if you want to have the Gift Wrapping & Message by email emchic.support@emwear.vn